Quick Answers
Everything you need to know, served straight up.
🚚 Where do you ship?
Thailand for now. Singapore and more countries coming soon.
🚚 How long does delivery take?
1–3 business days in Thailand. You'll get a tracking link once shipped.
🚚 How much is shipping?
Standard shipping is free in Thailand. Express options available at checkout.
🚚 I didn't get a tracking email
Check your spam folder first. Still missing? Email support@wearfior.com and we'll resend it.
📦 Can I change or cancel my order?
Yes, within 2 hours of purchase. After that, your order may already be packed and ready to ship.
📦 Order damaged or incorrect
Sorry about that! Email support@wearfior.com with photos. We'll send a replacement or full refund—our treat.
📦 What's your return policy?
30 days from delivery. Items must be unused, unwashed, with original tags. Full policy here.
📦 Who pays return shipping?
You do—unless we made a mistake or the item is defective. Then we cover all costs.
📦 Do you offer size exchanges?
Fastest way: return for a refund and reorder the correct size. We ship replacement orders free in TH
👕 I see small fabric variations. Is this normal?
Yes. Organic cotton can have natural imperfections and slight color variations. We call it character.
👕 How do I wash my Fior pieces?
Cold wash, inside out. No bleach, no fabric softener. Air dry preferred. Avoid hot tumble dry.
👕 What's included with my order?
Your item arrives in a rigid FSC-certified box with kraft mailer, Fior sticker, and thank-you card with QR code.
💳 Which payment methods do you accept?
All major cards and local payment options via Shopify Payments. All transactions are fully encrypted.
💳 Will you spam me with emails?
Never. We only send what you specifically requested. Privacy Policy details here.
🤝 Interested in wholesale or collaboration?
We're listening. Choose "Wholesale / B2B" on our Contact page or email directly: hello@wearfior.com
Didn't find what you're looking for?
Get in touch—we reply within 24 hours.
