Quick Answers

Everything you need to know, served straight up.

๐Ÿšš Where do you ship?

Thailand for now. Singapore and more countries coming soon.

๐Ÿšš How long does delivery take?

1โ€“3 business days in Thailand. You'll get a tracking link once shipped.

๐Ÿšš How much is shipping?

Standard shipping is free in Thailand. Express options available at checkout.

๐Ÿšš I didn't get a tracking email

Check your spam folder first. Still missing? Email support@wearfior.com and we'll resend it.

๐Ÿ“ฆ Can I change or cancel my order?

Yes, within 2 hours of purchase. After that, your order may already be packed and ready to ship.

๐Ÿ“ฆ Order damaged or incorrect

Sorry about that! Email support@wearfior.com with photos. We'll send a replacement or full refundโ€”our treat.

๐Ÿ“ฆ What's your return policy?

30 days from delivery. Items must be unused, unwashed, with original tags. Full policy here.

๐Ÿ“ฆ Who pays return shipping?

You doโ€”unless we made a mistake or the item is defective. Then we cover all costs.

๐Ÿ“ฆ Do you offer size exchanges?

Fastest way: return for a refund and reorder the correct size. We ship replacement orders free in TH/SG.

๐Ÿ‘• I see small fabric variations. Is this normal?

Yes. Organic cotton can have natural imperfections and slight color variations. We call it character.

๐Ÿ‘• How do I wash my Fior pieces?

Cold wash, inside out. No bleach, no fabric softener. Air dry preferred. Avoid hot tumble dry.

๐Ÿ‘• What's included with my order?

Your item arrives in a rigid FSC-certified box with kraft mailer, Fior sticker, and thank-you card with QR code.

๐Ÿ’ณ Which payment methods do you accept?

All major cards and local payment options via Shopify Payments. All transactions are fully encrypted.

๐Ÿ’ณ Will you spam me with emails?

Never. We only send what you specifically requested. Privacy Policy details here.

๐Ÿค Interested in wholesale or collaboration?

We're listening. Choose "Wholesale / B2B" on our Contact page or email directly: collab@wearfior.com

Didn't find what you're looking for?

Get in touchโ€”we reply within 24 hours.